Privacy Policy

We may collect:

• Business and account information (e.g. business name, contact details)
• Contact information you provide
• Customer information shared through conversations
• Booking and appointment details
• Messages and enquiries
• Technical and usage information (e.g. device, approximate location, logs)
• Information you voluntarily provide

We use information to:

• Provide and operate ELJIKA
• Process enquiries and bookings
• Communicate with businesses and customers
• Improve reliability and functionality
• Provide support
• Maintain security
• Comply with legal obligations

ELJIKA operates through third-party platforms such as WhatsApp (Meta) and may rely on infrastructure and service providers to deliver the product. Those platforms process data according to their own terms and policies. We do not control WhatsApp or Meta's systems.

ELJIKA uses AI to generate responses and assist with customer enquiries and bookings. AI outputs are not guaranteed to be accurate or complete. Businesses remain responsible for reviewing their business information and configuring their assistant appropriately.

We retain information only as reasonably necessary for the purposes described in this policy, subject to legal, operational, and contractual requirements. Specific retention periods may vary by data type and context.

We implement reasonable technical and organizational measures to protect information. No system is completely secure, and we cannot guarantee absolute security.

We may share information with:

• Service and infrastructure providers who help us operate ELJIKA
• Legal or regulatory authorities where required by law
• Business customers, where appropriate in the context of their use ofELJIKA

We do not sell personal data.

ELJIKA operates in Kenya. Under applicable Kenyan data protection law, individuals may have rights regarding their personal data, including rights of access, correction, and other rights subject to the law. This section is not legal advice. To exercise any rights, contact us using the details below.

ELJIKA is not directed at children. We do not knowingly collect personal data from children. If you believe we have received such information, please contact us so we can address it.

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Continued use of ELJIKA after changes constitutes acceptance of the updated policy where permitted by law.

For privacy-related questions, email us at privacy@geteljika.com.